Introduction
Care Connect at Home, LLC ("Care Connect at Home," "we," "us," or "our") is a licensed non-skilled Home Health Agency operating under the Agency for Health Care Administration (AHCA) in Florida Region 9. This privacy notice provides details of how we collect, use, and protect your personal data when you use our website, our services, or communicate with us.
By providing us with your data, you confirm that you are over 13 years of age. We act as the data controller and are responsible for your personal information in accordance with federal law, Florida state regulations, and AHCA compliance requirements. Our full contact details are listed on our Contact Page. Please let us know if your personal information changes by emailing info@joincareconnect.com or calling (561) 207-7280.
What Data We Collect & Why
Communication Data
Communication sent to us via our website, phone, email, text, or social media. Used to respond to inquiries, maintain records, and for legal or compliance purposes.
Lawful Basis: Legitimate interests in responding to communication and maintaining records.
Customer Data
Your name, contact information, service details, and billing information — used to provide care services, process transactions, and comply with AHCA regulations.
Lawful Basis: Performance of a contract and legal compliance.
User Data
How you use our website and online services. Helps us improve security, content, and functionality.
Lawful Basis: Legitimate interests in improving our services.
Technical Data
IP addresses, browser type, device information, and analytics data collected through cookies — used to maintain security, measure website performance, and improve user experience.
Lawful Basis: Legitimate interests in website security and performance.
Marketing Data
Your preferences for receiving communications, used to send updates about services, events, or promotions when permitted.
Lawful Basis: Consent.
Sensitive Data
As a non-skilled home health agency, we do not collect or process sensitive health or medical data through our public website. We also do not collect data regarding race, ethnicity, religion, political opinions, or criminal records through our website. Any health-related information provided during service intake is protected under HIPAA and Florida state law.
How We Collect Data
- Directly: When you contact us via forms, email, phone, or social media.
- Automatically: Through website cookies and analytics.
- From Third Parties: Such as advertising platforms or publicly available sources.
Marketing Communications
We may send marketing communications only if you have requested information from us, purchased services, or consented to receive such updates. You may opt out at any time by following unsubscribe links in emails or contacting us directly.
Disclosures of Personal Data
- Service providers for IT, hosting, or administration.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS originator opt-in data and consent will not be shared with any third parties.
- Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
- Professional advisers (lawyers, auditors, insurers).
- Government and regulatory bodies including AHCA, when required by law.
- Third parties in the event of a business transfer or merger.
Data Security
We implement security measures to prevent unauthorized access, loss, or misuse of your personal data. Access is restricted to staff and contractors who require it to perform their roles, and they are required to maintain confidentiality.
Data Retention
We retain personal data only as long as necessary to provide services and comply with legal and regulatory obligations, including AHCA and Florida law. For tax and compliance purposes, certain records may be kept for up to six (6) years.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy policies of those websites and encourage you to read their notices.
Cookies
We use cookies to improve website functionality, analyze usage, and provide relevant content. You may adjust your browser settings to refuse cookies, though some features may not work properly if disabled.